Terence Ow

Professor of Information Systems, Analytics and Supply Chain Management

Terence T. Ow is a Professor of Information Systems and Analytics in the Management Department, College of Business Administration. He currently holds a joint appointment in the Department of Computer Science, Klinger College of Arts and Sciences. He is a recipient of the John P. Raynor, S.J., Faculty Award, Marquette University highest honor for Teaching Excellence. He was inducted as an honorary faculty member of Alpha Sigma Nu, Jesuit Honor Society for his dedication to the Jesuit ideals of scholarship, loyalty, and service at Marquette University. In 2023, he is recognized as Poets and Quants Top 50 best undergraduate business professors. Dr. Ow completed his Ph.D. in Business at the University of Wisconsin-Madison. He was previously a faculty member at the Wisconsin School of Business, University of Wisconsin-Madison and Mendoza College of Business, University of Notre Dame.

His research focuses on the effects of information technology, especially emerging areas, on individual or organization performance, online community participation and knowledge creation. His research has been published in information systems and management science journals including MIS Quarterly, Journal of Operations Management, Communications of the ACM, Decision Sciences, European Journal of Information Systems, Information & Management, Journal of Organizational Computing and Electronic Commerce, INFORMS Journal on Computing, Fuzzy Sets and Systems and European Journal of Operational Research. His research has won best paper in the Hawaii International Conference on System Sciences 2019. He currently serves as Associate Editor for Journal of Organizational Computing and Electronic Commerce, and Distributed Ledger Technologies: Research and Practice, an ACM journal. He is also a founding member of the Technical Committee on Blockchain and Distributive Ledgers Technologies at IEEE Technology and Engineering Management Society.

In 2019, he was recognized as Marquette Faculty All-Star for his service, research, and teaching. He is also a recipient of the College of Business Administration Miles Teaching Fellow and was the Faculty Advisor of the Year for Marquette University in recognition of his involvement with student organization and engagement. He was a member of the steering committee for the Wisconsin Entrepreneurs’ Conference 2009 and served as a member of the technology task force for United Performing Arts Fund 2009-2012. He has moderated panels for Milwaukee Institute and has also been cited in Milwaukee Journal Sentinel and BizTimes Magazine of Milwaukee on topics such as FinTech, mobile banking, and Internet access for consumers.

Education

• Ph.D. in Business (2000), University of Wisconsin-Madison 
• M.S. in Industrial Engineering (1994), University of Wisconsin-Madison 
• MBA (1992), University of Wisconsin-Madison 
• M.S. in Computer Science (1990), University of Wisconsin-Madison 
• B.S. in Computer Science and Mathematics (1988), University of Wisconsin-Madison

Professional Interests

Information technology value, technology adoption, trust issues in e-commerce transactions, auctions and electronic market.

Selected Publications

Xu, Y., Chen, W. and Ow, T. T. (2023), “The effects of social media posts’ characteristics on consumer engagement: Evidence from WeChat,” Information & Management, (60:7), 103854.

Wang, X., Lu, J., Ow, T. T., Feng, Y. and Liu, L. (2021), “Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis,” Information & Management, (58:2), 103426.

Wang, X., Ow, T. T., Feng, Y., and Liang, Y. and Liu, L. (2020), “Peer influence and network effect on user participation in a firm-hosted software community: The moderating role of network centrality,” European Journal of Information Systems, (29:5), 521-544.

Devaraj, S., Ow, T. T., and Kohli, R. (2013), “Examining the impact of information technology on healthcare performance: A theory of swift and even flow (TSEF) perspective,” Journal of Operations Management, (31:4), 181-192.

Kohli, R., Devaraj, S. and Ow, T. T. (2012), “Does information technology investment influences firm’s market value? The case of non-publicly traded healthcare firms,” MIS Quarterly, (36:4), 1145-1163.

Ray, S., Ow, T. T., and Kim, S. (2011), “Security assurance: How online service providers can influence security control perceptions and gain trust,” Decision Sciences, (42:2), 391-412.

Honors and Awards

• Poets&Quants Top 50 Best Undergraduate Business Professor, 2023
• Faculty All-Star Recognition, Marquette University, 2019
• Inducted Honorary Member, Alpha Sigma Nu, Jesuit Honor Society, 2015
• John P. Raynor, S.J. Faculty Award for Teaching Excellence, 2014
• Student Organization Faculty Advisor of the Year Award, 2009
• Miles Teaching Fellow, College of Business Administration, 2008