Kevin Walsh

Director of Executive and Professional Programming

Adjunct Instructor of Business

Dr. Walsh joined Marquette University in 2015. Kevin earned his Bachelor of Science in Electrical Engineering (with a minor in Mathematics) from Marquette University. He received his Master of Business Administration from Marquette as well. He has a Ph.D. in Management Science from the University of Wisconsin-Milwaukee. His area of specialization is Strategic Management with a minor in International Business.

Prior to his doctoral studies, Kevin spent 20 years working for AT&T. He held various management positions of increasing responsibilities – most of which were centered in customer care operations. Kevin spent over ten years as a Director leading organizations as large as 500 employees. His primary responsibilities can be divided into two general categories: staff support and service center operations management. These positions allowed Kevin to lead numerous projects that resulted in millions of dollars in savings and improvements. Additionally, he led efforts to ensure regulatory compliance, improve cash flow, reduce accounts receivable, and improve customer experience.

Kevin has taught courses in the areas of Strategic Management, Entrepreneurship and International Business. Central to his teaching approach is a desire to instill high ethical standards while stressing accountability and the value of supporting one’s claims with clear evidence and logic. His areas of research interest include: Innovation, Mergers & Acquisitions, Organizational Decline, Downsizing and International Management.

Kevin is a registered Professional Engineer in the state of Wisconsin and volunteers at his parish and children’s school.

Education

• Ph.D. Management Science, University of Wisconsin-Milwaukee (2021)
• MBA Business Administration, Marquette University (1997)
• BSEE Electrical Engineering (Minor: Mathematics) Marquette University (1991)

Professional Experience

AT&T/SBC/Ameritech Corporation

• Director – Customer Care
• Director – Process Design and Implementation
• Director – Customer Service
• Director – Local Service Center Technical Support

Professional Interests

• Mergers and Acquisitions
• Innovation
• Top Management Teams
• Cross-Cultural Management
• Organizational Decline and Downsizing
• Turnarounds

Honors and Awards

• Five-time winner of the UWM Gold Star Award for Teaching Excellence
• Registered Professional Engineer in the State of Wisconsin
• AT&T Wholesale President’s Award
• Marquette University Honors Program