Library Service Desk Assistant

Supervisor: Kristian Guenther

Pay: $11.00/hour

Work hours: Morning, afternoon, evening & weekend hours may be required

Hours per week: 8-10

Description

Front-line customer service position at the Marquette University Raynor Library Service Desk. It will combine tasks from both the information, circulation, and DSL desk into one position.

• Provide information and answer directional and basic reference questions for Raynor Library patrons.
• Check-in and check-out library materials and equipment (e.g., chargers, anatomical models)
• Assist patrons with the online catalogue, knowing the basics of both MARQCAT.
• Exercising judgement in interpreting guidelines and in referring users to the staff and faculty of Raynor Library.
• Proficient understanding of the Library of Congress call number system.
• For Summer staff: special project help as needed
• Tech support:
  • Printwise
    • Printing/copying/scanning
    • Downloading the Printwise app
    • Clearing jams/adding paper/replacing toner/lifting 50lb cases of paper
  • Other basic tech support
    • Microsoft Office
    • Windows and Apple operating systems
    • Scanning - software options, OCR
    • File management and storage (USB, etc.)
    • Course management software (D2L)
    • Email/Wifi/VPN
• Telephone Usage:
  • Answer the phone in a professional and polite manner
  • Look up answers online with the patron on hold
  • Transfer calls to other departments
• Track patron interaction using Library database, LibInsights.

Qualifications

• Excellent oral and written communication skills
• Commitment to customer service
• Strong interpersonal skills and the ability to work with diverse constituencies
• Comfortable troubleshooting technology issues

Questions

Please direct any questions about this position to Kristian Guenther at kristian.guenther@marquette.edu. 

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