Parents Guide

Any legal parent or guardian may sign up for text alerts with their student’s valid MUID number.

No, parents and guardians of current, enrolled students can use the Family Safety Texts webpage anytime throughout the year to enroll with their student’s valid MUID number.

The confirmation text message means your mobile number is immediately active, and you will be included in any future safety alert text messages.

This service supports U.S. 10-digit mobile numbers. International messages to mobile phones are delivered on a best-effort basis by the supplier, Rave Mobile Safety. If you have an international number, consider downloading the free EagleEye app via the App Store or Google Play to receive the same information via push notifications.

Rave Mobile Safety is a university supplier that provides the Rave Alert platform for Marquette’s safety alert messages.

The university and the platform do not charge for these text messages. However, standard messaging rates for your mobile plan may apply. Please consult your mobile carrier for details. Remember you can always download the free EagleEye app via the App Store or Google Play to receive the same information via push notifications.

No, you will not receive unsolicited messages. This is only used for Marquette’s safety alert texts.

If you did not receive a confirmation text message, it might be due to a premium messaging block placed by your mobile carrier. Please contact your carrier, letting them know these text messages do not incur premium charges. Ask to have messages from 226787, 67283, 78015 and 77295 delivered to your mobile device.

As long as your mobile number remains the same, you will receive these text messages.

This sign-up portal accepts MUID numbers of current, active students. Confirm your student’s MUID number with your student and try again. If you have the correct MUID number but still receive an error, you may contact Marquette Central. To comply with federal privacy regulations, Marquette Central requires parents or others to provide their student’s MUID number and Marquette Central Access Number (MCAN) to discuss their student’s information by phone. If you do not have these numbers, contact your student.

This process ensures parents and guardians don’t receive messages when their students graduate or unenroll from the university. (The university has other list management protocols to ensure accurate information for students, faculty and staff when there are changes in enrollment or employment status.) Enrolled parents will receive a message to alert them of the expiration and prompt them to re-enroll.

With the Rave Alert platform, text alerts can come from any of the following: 226787, 67283, 78015 and 77295. We use multiple short codes to ensure rapid delivery.

Reply STOP to the confirmation message or to any recent safety alert text message and your number will no longer receive the messages.

Safety alert text messages broadcast information to subscribers quickly, but the channel is not monitored for responses. As always, if you are in danger and need help, please call 911 for those off-campus; for those on campus, call MUPD’s emergency number: (414) 288-1911.

You can reply with the keyword STOP to no longer receive messages and you will be automatically unenrolled. Learn more about why we issue safety alerts and our criteria for them.

Please do not call MUPD dispatch, as it will delay the ability of staff to gather up-to-date information and direct resources in resolving the emergency. Only call MUPD dispatch if you have direct firsthand information about an incident.

The Marquette University Police Department issues a safety alert text message only if there is an active threat to campus or if there is a significant police presence. Occasionally an alert may be sent if there is a building or weather-related issue. Learn more about alert criteria.

Because MUPD is a commissioned police force, it responds to many incidents each day that do not pose a threat to campus and, therefore, do not warrant a text alert. MUPD keeps a daily log of all crimes or serious incidents that occur within its patrol boundaries, which extend blocks beyond campus.

MUPD typically does not issue a safety alert if officers apprehend a subject(s) and the threat of imminent danger for members of the Marquette community has been mitigated by the apprehension. An exception may be made when there is a significant police presence at the scene or an investigation area that the public is requested to avoid.

Marquette University Police Department issues safety alerts only for incidents within its patrol boundaries that pose an immediate threat to campus. The Milwaukee Police Department, Milwaukee Fire Department, the Milwaukee County Sheriff’s Office and other emergency management agencies respond to and communicate issues throughout the city and county. There are also many media outlets in the city that diligently cover breaking news.

To help stay safe no matter where you travel, live or work, the university offers a self-defense program, personal security awareness training and an active shooter presentation to help everyone learn important skills that are beneficial for situations beyond campus.

Email information informs those living and working on campus with any further direction to stay safe or with suspect or vehicle details that may aid police with an investigation. All safety alert emails are posted online in Marquette Today, and alerts may be updated with new information if it becomes available. If interested, parents and guardians can find more information by visiting this Marquette Today page or by following the MUPD Twitter account.