Voice mail from phone lines that are shared by multiple users will be sent to a single e-mail address. The primary designate can give access to other users. People who have been granted access to a shared mailbox can open the the shared account by using Outlook or Outlook Web App (OWA)

How to Access a Shared Mailbox IF YOU HAVE BEEN GRANTED ACCESS to that mailbox:

  • Reset your PIN for a shared mailbox for voice mail
  • How to Share your mailbox if you are the Mailbox Owner

    Use Outlook 2013 to access a Shared Mailbox

    Use Outlook 2016 for Mac to access a Shared Mailbox

    Use Outlook Web App (OWA) to access a Shared Mailbox

    Reset your PIN for a shared mailbox for voice mail

    How to Share your mailbox using Outlook 2013 if you are the Mailbox Owner


    How to Share your mailbox using Outlook 2016 for Mac if you are the Mailbox Owner

    Open Outlook, Ctrl-click or right-click the Inbox > Sharing Permissions.

    Right-click Inbox > Sharing Permissions

    The Folder Properties: Inbox window will open.

    Select the Permission Level. Click OK.

    Learn more about Voice Mail.

    If you have further questions, please contact the IT Services Help Desk.

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